Need to get in touch with AU Small Finance Bank? You're in the right place! Whether you're looking for their customer care number, want to understand their service channels, or just need a quick way to resolve an issue, this guide will provide you with all the necessary information. Let's dive into everything you need to know about contacting AU Small Finance Bank.

Why Contact AU Small Finance Bank?

There are numerous reasons why you might need to contact AU Small Finance Bank. Understanding these reasons can help you navigate their customer service channels more effectively.

• Account Information: You might need to check your account balance, transaction history, or details about your fixed deposits and recurring deposits.
• Loan Inquiries: If you have questions about your loan, such as the outstanding balance, EMI schedule, or interest rates, contacting customer care is essential.
• Debit/Credit Card Issues: Reporting a lost or stolen card, inquiring about transaction disputes, or understanding your card limits are common reasons to call.
• Net Banking and Mobile Banking Support: If you're facing issues with online banking, such as login problems, transaction failures, or adding beneficiaries, customer support can provide immediate assistance.
• General Inquiries: For any other questions related to AU Small Finance Bank's products and services, customer care is your go-to resource.

Having a clear idea of why you're contacting the bank will help you articulate your issue and get a quicker resolution. Always be prepared with your account details and any relevant information to expedite the process.

Finding the Right AU Small Finance Bank Phone Number

Locating the correct phone number is the first step to resolving your query. AU Small Finance Bank offers various customer care numbers based on your specific needs.

• Toll-Free Number: The primary toll-free number for general inquiries is usually widely advertised on their website and other official channels. This is your first point of contact for most issues.
• NRI Customers: AU Small Finance Bank provides dedicated numbers for Non-Resident Indian (NRI) customers to address their specific banking needs.
• Specific Departments: Depending on the nature of your query (e.g., loans, credit cards), there might be specialized numbers that connect you directly to the relevant department.
• ** হারিয়ে যাওয়া/চুরি যাওয়া কার্ড:** হারিয়ে যাওয়া বা চুরি যাওয়া কার্ডের প্রতিবেদন করার জন্য, AU Small Finance Bank-এর একটি বিশেষ হটলাইন নম্বর রয়েছে যা 24/7 উপলব্ধ।

Always verify the phone number on the official AU Small Finance Bank website to ensure you are contacting a legitimate source. Avoid using numbers from unofficial or third-party websites, as these may not be reliable.

AU Small Finance Bank Customer Care Numbers

To make it easier for you, here are some of the most important AU Small Finance Bank customer care numbers:

• General Inquiry (Toll-Free): 1800-1200-1500
• NRI Customer Care: +91-141-6688888

Please note that these numbers are current as of the time of writing, but it’s always a good idea to double-check the AU Small Finance Bank website for the most up-to-date information.

Other Ways to Contact AU Small Finance Bank

While phone calls are a traditional method, AU Small Finance Bank provides multiple channels for customer support. Leveraging these alternatives can sometimes be more convenient and efficient.

• Email Support: You can send your queries via email. This is ideal for non-urgent issues that require detailed explanations or documentation. The email address for customer support is customercare@aubank.in. Make sure to include your account details and a clear description of your problem.
• Net Banking Portal: The online banking portal often has a dedicated section for raising queries and complaints. This is a secure way to communicate about account-specific issues.
• Mobile Banking App: The AU Small Finance Bank mobile app also offers customer support features, such as live chat or a help section. This is great for on-the-go assistance.
• Branch Visit: For complex issues that require face-to-face interaction, visiting your nearest branch is a good option. This is especially helpful for account openings, large transactions, or detailed consultations.
• Social Media: AU Small Finance Bank is active on social media platforms like Twitter and Facebook. You can reach out to them through these channels, but avoid sharing sensitive information publicly. Social media is best for general inquiries or quick updates.

By exploring these different channels, you can choose the one that best suits your needs and preferences.

Tips for a Smooth Customer Care Experience

Contacting customer care can sometimes be stressful, but with the right approach, you can ensure a smooth and efficient experience. Here are some tips to keep in mind:

1. Be Prepared: Before calling, gather all relevant information, such as your account number, transaction details, and any reference numbers related to your query. Having this information ready will save time and help the customer service representative assist you better.
2. Clearly State Your Issue: Start by clearly and concisely explaining the reason for your call. This helps the representative understand your needs and direct you to the appropriate solution.
3. Be Polite and Patient: Remember that the customer service representative is there to help you. Treat them with respect, even if you are frustrated. Patience can go a long way in resolving your issue.
4. Take Notes: During the call, take notes of the key points discussed, the name of the representative, and any reference numbers provided. This will be helpful if you need to follow up on the issue later.
5. Follow Up: If your issue is not resolved during the initial call, don't hesitate to follow up. Keep track of your previous interactions and provide any additional information that may be required.

By following these tips, you can enhance your customer care experience and get your issues resolved more efficiently.

Understanding AU Small Finance Bank's Grievance Redressal Mechanism

In case you're not satisfied with the resolution provided by the customer care team, AU Small Finance Bank has a structured grievance redressal mechanism in place. Knowing how to escalate your complaint can be crucial in resolving complex issues.

• Level 1: Customer Care: Initially, you should register your complaint with the customer care team through phone, email, or the online portal.
• Level 2: Branch Manager: If the customer care team fails to resolve your issue, escalate it to the branch manager. A face-to-face discussion can often lead to a better understanding and resolution.
• Level 3: Nodal Officer: If you're still not satisfied, you can escalate the matter to the Nodal Officer. The Nodal Officer is responsible for handling escalated complaints and ensuring fair resolution.
• Level 4: Banking Ombudsman: As a last resort, if your complaint is not resolved within a specified timeframe (usually 30 days), you can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI). The Banking Ombudsman provides an independent avenue for resolving banking disputes.

AU Small Finance Bank is committed to resolving customer complaints in a timely and fair manner. Understanding the grievance redressal mechanism ensures that you have multiple avenues to seek resolution.

Frequently Asked Questions (FAQs)

To further assist you, here are some frequently asked questions about contacting AU Small Finance Bank:

Q: What is the toll-free number for AU Small Finance Bank? A: The toll-free number for general inquiries is 1800-1200-1500.

Q: How can I contact AU Small Finance Bank if I am an NRI customer? A: NRI customers can call +91-141-6688888 for dedicated support.

Q: What is the email address for AU Small Finance Bank customer care? A: You can email your queries to customercare@aubank.in.

Q: How do I report a lost or stolen debit/credit card? A: You should immediately call the toll-free number or use the online banking portal to report the loss. AU Small Finance Bank has a special hotline for reporting lost or stolen cards, available 24/7.

Q: Can I track the status of my complaint online? A: Yes, if you have raised a complaint through the online portal or mobile app, you can usually track its status online.

Conclusion

Contacting AU Small Finance Bank is straightforward, thanks to their multiple customer service channels. Whether you prefer phone calls, email, online banking, or branch visits, they have options to suit your needs. By keeping the contact numbers and tips mentioned in this guide handy, you can ensure a smooth and efficient customer care experience. Always remember to be prepared with your account details and clearly state your issue for a quicker resolution. And, if necessary, don't hesitate to escalate your complaint through their grievance redressal mechanism. Happy banking!